Draft email replies with AI and keep a human approval step
A builder made an n8n workflow where AI drafts customer email replies and you approve, edit or reject them.
Hook your agent to support tickets and product analytics to fix bugs
A founder connected an agent to customer support and the PostHog MCP so it keeps fixing bugs and feature requests.
- Difficulty
- IntermediateOur rating
- Time to build
- Not reportedOur estimate
- Monthly cost
- Not reported
- Revenue
- Not reportedWe only show revenue the source states
- Engagement
- 1 X like0 replies · 0 reposts · fetched Oct 15, 2026
What they did
@ashwinntwt tied his agent to customer support and PostHog.
How it went
He says it keeps fixing bugs and requests while he learns distribution.
Worth knowing
Review merges.
Builder recipe
Our own starting point, written from the source. Adapt it to your setup.
Stack
- Coding agent
- Support inbox
- PostHog MCP
Steps
- Collect the incoming channel (inbox, form, tickets) into one workflow.
- Have the model classify and extract fields, returning structured JSON.
- Route or draft replies; keep a human approval step for anything customer-facing.
- Log results and review misclassifications weekly.
Starter prompt
For each new support ticket, check PostHog for affected users, reproduce, and open a PR with a fix and a test.Tags
Read the original
- X: x.com/ashwinntwt/status/2105332732977107185 ↗ (opens in new tab) Sep 30, 2026 · 1 likes, 0 replies, 0 reposts (fetched 2026-10-15)
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